Legal

Refund Policy

Last updated: January 2026

    All sales are final. Once payment is received, the printing, postage, and trip to the post office have been committed. We can't refund the order — but if something goes wrong on our end, we'll reprint and resend at no charge.
  

Why there are no refunds

After payment, your order enters the production queue. We commit to the printing, paper, envelope and postage immediately. Once a letter is in Canada Post's hands, it can't be traced or recalled — that's how standard lettermail works. This is disclosed before checkout, and by placing an order you accept it.

What we'll do if your letter doesn't arrive

Canada Post's standard lettermail is reliable but untracked. If yours doesn't arrive on time, here's what happens:

Within Canada: if your letter hasn't arrived 2 weeks after the order date, contact us. Where we can verify the details on our end were correct, we'll reprint and resend at no charge.
International: if your letter hasn't arrived 4 weeks after the order date, contact us. We'll review the order and resend where appropriate.
Our error: if we printed or addressed your letter incorrectly, we'll reprint and resend at no charge.

This is a goodwill commitment, not a contractual guarantee. We extend it because the alternative — a customer paying for a letter that didn't arrive — isn't a position we want to leave anyone in.

Expected delivery times

Canada Post's published service standards for standard lettermail are typically:

Within Canada: up to 2 weeks (most letters arrive in 1 week)
International: up to 4 weeks (most letters arrive in 2–3 weeks; some destinations take longer)

We don't offer tracked or registered mail by default. If you're sending something time-sensitive or legally important, email us before placing your order and we'll quote a tracked option.

Contact us

Concerns about an order? Email hello@letterhome.ca with your order number. Replies usually come within one business day.