Privacy Policy

Last updated: May 2026

Letterhome is a small mail service operating from Canada. This policy explains what we collect when you place an order, how we use it, and when we delete it.

What we collect

When you place an order, we collect:

• Your email address, for the order confirmation and any follow-up about the order
• The sender and recipient addresses you enter
• The content of your letter and any documents you attach
• Payment information — handled by Stripe; we never see or store card details
• The IP address of the device that placed the order, for fraud prevention and abuse detection

How we use your information

Your information is used to fulfil your order:

• The letter content and addresses are used to print and mail your letter
• Your email is used to confirm the order and contact you if there's a problem with it
• Your IP address is stored with the order record to help identify fraudulent or duplicate orders. It is not shared outside Letterhome.
• We do not use your information for marketing, profiling, or any other purpose

Data retention

The content of your letter and any attached documents is deleted from our systems within 7 days of mailing. We keep a basic order record — date, amount, and your email address — for the period required by Canadian tax and accounting regulations. We do not retain the text of your letter or recipient details beyond the 7-day window.

Third-party services

We use Stripe to process payments. Stripe's privacy policy is available at stripe.com/privacy. We use Canada Post to deliver physical mail. Beyond these, no third parties have access to your order information.

Order review

Each order is reviewed by a person before printing. The review checks for problems that would prevent delivery (incomplete addresses, unreadable PDFs, bad file uploads) and for obvious abuse signals (orders that appear fraudulent or contain prohibited content). It is not a content review of your message. Letter content is not read, summarised or shared, and is deleted along with the order files within 7 days of mailing.

Your rights

You may request access to, correction of, or deletion of your personal information at any time by emailing hello@letterhome.ca. We will respond within 30 days.

Contact

Questions about this policy? Email hello@letterhome.ca or use the contact form.